(MIAMI – June 21, 2012) International Game Technology (NYSE:IGT), the global leader in gaming and systems technology, today announced the opening of the new IGT Support Center for Latin America. This new support center is operational 24 hours a day, 365 days a year and serves customers in Mexico, Panama, Argentina, Bolivia, Chile, Colombia, Paraguay, Dominican Republic, Uruguay and Venezuela.
The IGT Support team of seasoned experts will draw on the Company’s extensive experience to address customers’ needs and offer immediate solutions as well as deliver advice through its network of product support specialists. IGT Support also will have technicians and service engineers in the field for on-site needs throughout the region.
“IGT is committed to providing our Latin American customers with the best quality products and the best service in the industry,” said Dan Mikesell, IGT vice president for Latin America and the Caribbean. “We are proud to launch our new IGT Support office which will enable us to facilitate fast responses to our customers’ concerns or requests.”
The Support Center’s services include: Case Assessment and Escalation, Product Support, System Analysis, Bilingual Support (English/Spanish), On-Site Service Dispatch and Self-service Options (Service Tickets and Knowledge Database).
IGT Support is ready to address its customers support needs 24 hours a day, 365 days a year. For more information, please visit www.IGT.com/Support.
About IGT International Game Technology (NYSE: IGT) is a global leader in the design, development and manufacture of gaming machines and systems products, as well as online and mobile gaming solutions for regulated markets. More information about IGT is available at www.IGT.com or follow IGT on Twitter at @IGTNews or Facebook at http://www.facebook.com/IGTjugadores.